Salon Manager
STATUS: Open to spontaneous applications
The Salon Manager at Le Manoir is responsible for supervising, guiding, and leading day-to-day operations. She ensures her team stays motivated to meet financial goals, maintains a positive work environment by offering active listening, resolving daily challenges, and fostering positive leadership.
She supports the Human Resources Director by representing management on-site and evaluating the performance of employees under her supervision.
All our positions are filled for this role. You can still send us your application so that we can contact you if that a position opens up!
Tasks and responsibilities
Administrative Management & Communications
- Manage the email inbox at gestion@lemanoir.com and respond to various inquiries;
- Ensure follow-up on both one-time and recurring communications via the bulletin board and Instagram group @manoirteam;
- Acknowledge and celebrate employee birthdays;
- Address client complaints and resolve issues efficiently;
- Handle deposits and manage the cash register in collaboration with the accounting team;
- Open and close the salon when necessary.
Facility & Inventory Management
- Ensure the salon and boutique are always clean and tidy through weekly tasks and daily inspections;
- Oversee inventory, including orders, receptions, and stock withdrawals;
- Track and follow up on orders and deliveries.
Staff Supervision
- Supervise staff and enforce salon policies;
- Act as a role model for exceptional customer service;
- Implement disciplinary measures when necessary;
- Develop performance strategies in collaboration with the Human Resources Director.
Reception Support
- Respond to reception calls and emails;
- Greet, advise, and schedule client appointments;
- Process payments for client services and purchases.
Appointment & Client Experience Management
- Optimize the appointment schedule and minimize booking errors;
- Ensure a top-tier client experience within the salon;
- Maintain smooth coordination of appointments and boutique purchases.
Miscellaneous
- Take care of the salon’s plants.
Benefits
- Group insurance (dental, massage therapy, physiotherapy, nutrition)
- Work equipment provided (cell phone and computer)
- Option to contribute to an RVER retirement savings plan
- 50% discount on services at Le Manoir
- Up to 50% discount on products sold at Le Manoir
- A close-knit, dynamic, all-women team